Akilana - contact

You can contact us by sending an email to "info" followed by at and "akilana.ch" or by post to the following address:

Akilana Sàrl
Chemin des Cygnes 39
1786 Sugiez
Switzerland

Responsibility for content

The contents of our pages have been created with the greatest possible care. However, we cannot accept any liability for the accuracy, completeness and up-to-dateness of the published content. Obligations to remove or block the use of information under general laws remain unaffected. A liability is only possible from the date of knowledge of an infringement. Upon discovery of such an infringement, we will immediately remove the offending content.

Liability for links

Our website contains links to external websites. We have no control over the content of these sites and therefore cannot accept any liability for it. The content published on third-party sites is the responsibility of the provider or operator of the site in question. Before activating a link, we check the contents of the site for legal compliance. However, once the link has been activated, we cannot monitor the contents of the linked site on a permanent basis. If we become aware that the content of a third-party website is illegal, we will remove the link immediately.

Copyright

The contents and works published and produced by the operators of this website are subject to Swiss copyright law. Reproduction, adaptation, distribution and any form of use outside the limits of copyright law require the written consent of the author or creator. Third-party content is marked as such. Should you nevertheless become aware of an infringement of copyright, we ask you to inform us. Upon notification of the infringement, we will immediately remove the content in question.

Data protection

The use of our website is generally possible without providing personal information. The collection of personal data, such as name, address or e-mail address, is on a voluntary basis. This data will not be passed on to third parties without your explicit consent. We would like to point out that data transmission on the Internet (e.g. exchange of e-mails) can have security gaps. It is not possible to protect your data from unauthorised access by third parties. The sending of advertisements or other information by third parties to contact addresses published on this website (within the scope of the imprint) is prohibited, unless the contents in question have been explicitly requested. The operators of this website expressly reserve the right to take legal action against those who send unsolicited advertising material (e.g. spam mails).

Privacy policy regarding the analysis of website usage

This website does not use any external web analysis services (such as Google Analytics). Internal statistical analysis using cookies, i.e. text files, placed on your computer to analyse your use of the site is possible, although this has not been the case to date. You can disable the use of cookies by selecting the appropriate settings on your browser. However, such deactivation may prevent the use of certain features of this site.

About cookies

The website of Akilana Ltd liab Co uses cookies on its web pages. Cookies are small text files stored on your computer or smartphone. They facilitate your visit to our website and store information such as the pages you visit, language settings, etc. They do not allow us to identify you in any way. They do not allow us to identify you in any way. In a clear and transparent manner, the personal data you entrust to us helps us to process your requests for information and assistance. We are thus able to provide you with relevant answers quickly. The information collected is intended exclusively for use by the Akilana Ltd liab Co. It is not used for advertising purposes and is never shared with third parties.

Akilana Ltd liab Co and the GDPR, the European Data Protection Regulation

Akilana Ltd liab Co is concerned about the protection of its customers' and partners' personal data, and is committed to respecting and complying with the new General Data Protection Regulation (GDPR), which comes into effect throughout the European Union from 25 May 2018.

Background

The new General Data Protection Regulation (GDPR) came into force across the European Union (EU) on 25 May 2018. From this date, the GDPR will be directly applicable to all actors active on the territory of the European Union. The new rules are designed to give citizens more control over their personal data, to make businesses more accountable while reducing their reporting burden, and to strengthen the role of data protection authorities. This text will have a direct impact on a large number of Swiss companies.

Who is affected by the GDPR?

The GDPR affects all companies operating in the EU. However, companies based in Switzerland and in other third countries may also be subject to it. It should also be noted that only "personal" data is covered by the GDPR (art. 4 GDPR).

What is personal data?

Data is considered to be "personal" if it concerns natural persons who are identified directly or indirectly. A person is identified when, for example, their name appears in a file. Data that we might consider anonymous may constitute personal data if it allows a specific person to be identified indirectly or by cross-checking information. It may in fact be information that is not associated with a person's name but which easily allows that person to be identified and to know his or her habits or tastes (source: Commission nationale de l'informatique et des libertés (CNIL).

Is Akilana Ltd liab Co subject to the GDPR?

Yes, but only indirectly:

no targeting or processing based on personal data;
no specific targeting of customers or prospects from the European Community;
activity takes place on Swiss territory and the location of our servers and datacenters in Switzerland and only to a limited extent in the EU;
no transfer of data to partners or customers, either in Switzerland or in the EU;
end-to-end control of the data management chain.

Akilana Ltd liab Co may, however, for certain services (e.g. hosting, housing, domain name, Smart Numbers) have to rely on suppliers from the EU, or may have personal data of natural persons from the EU who work for a Swiss company. For these or any other cases involving personal data of EU citizens, Akilana Ltd liab Co is subject to this new European regulation and undertakes to respect its obligations.

What data does Akilana Ltd liab Co generally collect?

We may collect the data provided by our customers when establishing the initial contract, as well as relevant data provided during their contacts with Akilana Ltd liab Co. Akilana Ltd liab Co does not collect any personal data related to its Swiss or EU customers, beyond the information necessary for the billing of its services.

Does Akilana Ltd liab Co engage in targeting?

Akilana Ltd liab Co does not carry out any targeting on the basis of personal data or on the basis of service consumption behaviour; it does not use the personal data of its customers and, therefore, is not impacted by art. 3 of the GDPR.
What are the commitments of Akilana Ltd liab Co towards its customers?

Art. 24
Akilana Ltd liab Co undertakes to constantly monitor its employees who have access to the main databases containing the personal data of its clients, and will ensure that all its employees who are called upon to come into contact with personal data have adequate knowledge of the requirements of the GDPR and of our commitments in this respect.

Art. 25
Akilana undertakes to generate a systematic encryption of its clients' portal access systems as soon as their profile is created.

Art. 27
Akilana Ltd liab Co undertakes to manage the security and integrity of its customers' personal data, and will endeavour to respond to all requests and information requests from its customers within a timeframe that is in accordance with Swiss and European regulations. For all customer requests, Mathias Stauffacher, Managing Director of Akilana Ltd liab Co, shall be the person responsible for the coordination of such requests and responses.

Art 30
Akilana Ltd liab Co has not reached the critical mass of 250 employees and is therefore not required to keep a register in accordance with Art. 30.

Art 32
Akilana Ltd liab Co is committed to doing everything in its power to ensure optimum security of its facilities and constantly optimises the protection of its customers' personal data and their integrity by means of HW and SW upgrades in accordance with the requirements of our technical suppliers. Akilana Ltd liab Co is committed to proactively communicating to its employees, to highlighting the commitments of Akilana Ltd liab Co's commitments to its customers, to ensure that the behaviour of its employees is in line with the values of our company and with the requirements of the GDPR on the protection of personal data. A very low turnover of our staff also guarantees this security and integrity.

Art. 40 and 41
Akilana Ltd liab Co is a company that has been committed to maintaining a professional framework and high values in terms of commitment and respect for its customers since its foundation.

Conclusion

Akilana Ltd liab Co is not directly affected by the EU Data Protection Act (GDPR) but strives to respond to all its clients who are directly or indirectly impacted by one or more articles of the law. Akilana Ltd liab Co is committed to making every effort to meet the demands and requests of its current and future customers under the new EU GDPR regulation.